Shipping

 

 

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number and a link at which you can track your parcel.

Please check you junk mail as some customers find this email is redirected to this folder.

 

POSTAGE INFORMATION

Orders are sent via Australia Post or Border Express and require signature on delivery.

If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from.

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs.

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. 

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

Please note: Some items are unable to be shipped Internationally due to compliance issues.

 

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Border Express Investigation Team. Unfortunately, these timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

 

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at hello@mycoolman.com.au and we will attempt to correct the mistake.